Help & Support

Need a hand? Most questions are answered below. If you're still stuck, we're a quick email away.

Getting started

Download JetLatch from the App Store or Google Play, create a profile with a few real photos, and get verified. Then pick a mode: Travel Mode for airports, Open to More for people nearby.

Travel Mode vs Open to More

Travel Mode matches you with verified travelers in your terminal during a layover. Open to More is dating-style matching with people within 100 miles when you're home. Switch anytime from the home screen.

Tokens

Tokens let you send Instant Invites to start a conversation. Once two people match, meeting up is free. Manage purchases in your device's App Store or Google Play settings.

Safety

Always meet in public. Read our safety guidelines and report anyone who makes you uncomfortable directly in the app.

Account & billing

To manage or cancel a subscription, use your Apple or Google account settings. To delete your JetLatch account, open the app and go to Settings → Account.

Contact us

Email support@jetlatch.com and we'll get back to you.